You may return most new, unopened items purchased directly from www.trihaircare.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some returns may be subject to a restocking fee. Please contact us for further information.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We have a flat shipping rate for orders under $35 shipped within the continental United States. Orders shipping to Canada are charged based on the weight of the shipment. Customers outside North America, please contact us for shipping rates.